At Autven, communication is a core part of how we support IPTV resellers worldwide.
Whether you are starting your first reselling business with Panel, managing active clients, or facing a technical issue, our team provides direct assistance through verified support channels.
We believe reseller success depends on fast response, clear guidance, and reliable after-sales support. Which is why multiple contact options are available depending on your request type.
Global Support Availability
Our support team assists clients across Europe, the Middle East, and Asia.
Support operates daily with extended hours to match international reseller activity.
Typical response times:
Live chat & WhatsApp: 1–5 minutes
Email requests: 6–12 hours
WhatsApp Support
Telegram Channel
Join our official Telegram channel for updates, announcements and instant communication with our team.
@licensediptvOur support staff consists of technical managers and reseller specialists who handle panel management, streaming stability guidance, and customer onboarding assistance. Every request is reviewed manually to ensure accurate solutions instead of automated responses.
What to Do with Different support Options
WhatsApp Support
Best for urgent assistance, activation help, and quick troubleshooting. Average response time is under 2 minutes during active hours.
Telegram Channel
Used for announcements, maintenance updates, and service notifications so resellers stay informed in real time.
Email Support
Recommended for account verification, billing records, or detailed technical cases that require documentation.
Who Should Contact Our Support Team?
our support channels are designed for both new and existing IPTV resellers. Who require reliable assistance before or after starting their service. If your situation matches any of the cases below, our team is ready to help you directly.
New Resellers & Beginners
If you are exploring IPTV reselling for the first time and need guidance about panels, packages, or how the reseller system works, our team can explain the process step-by-step before you begin.
Active Clients Needing Technical Help
Existing customers can contact us for playback issues, connection troubleshooting, panel guidance, or general service optimization to ensure smooth streaming for their end users.
Package Upgrades & Renewals
Resellers planning to expand their customer base or upgrade credits can contact support for renewal options, pricing clarification, and account adjustments.
Billing & Account Verification
For payment confirmations, transaction verification, or account-related questions, email support provides secure communication and proper documentation handling.
Partnership & Distribution Requests
Businesses or individuals interested in long-term collaboration, bulk distribution, or reseller partnerships can reach out to discuss available opportunities.
Service Setup & Migration Assistance
If you are moving from another provider or setting up your reseller panel for the first time, our team helps ensure a smooth transition without unnecessary downtime.
Secure Communication Policy
Autven communicates only through official numbers and listed emails on this page.
We never request sensitive information through unofficial accounts. Clients are advised to verify contact details before sharing account information. You can read our Chats privacy as well Privacy and policy for more information.
Frequently Asked Questions
Quick answers to common questions from new and existing IPTV resellers.
WhatsApp support is the quickest option for urgent issues such as activation help or streaming problems. Messages are handled by real support managers instead of automated systems.
Yes. Our team guides new resellers through panel usage, credit management, and client setup so you can start confidently even without technical experience.
Absolutely. We encourage users to ask questions before buying so they clearly understand packages and reseller workflow.
Please include your username, device type, and a short explanation of the issue. Screenshots or error messages help us resolve problems faster.
Yes. We analyse server status, device configuration, and connection routes to identify the exact cause and guide you toward a solution.
Our reseller network operates globally, and support is structured to assist clients across multiple regions and time zones.
Only contact details listed on this page are official. Always verify information here before sharing account details.
Yes. Our team assists with reseller panel setup and transition guidance to minimize disruption for your customers.
Our goal is not only to provide access to IPTV reseller services but to support resellers with practical solutions, clear communication, and fast response times so they can confidently manage their own clients worldwide.